Privacy Policy

Terms and Conditions

Flat Roofing Wales

Last Updated: 01 November 2025

Company Details

Company Name: Flat Roofing Wales
Company Registration Number:
Registered Office: Bryncethin | Bridgend | Wales | CF32 9TJ | UK
Contact Email: Hello@FlatRoofingWales.co.uk
Contact Phone: 07766 889664
Website: www.FlatRoofingWales.co.uk

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of roofing services by Flat Roofing Wales (“we”, “us”, “our”) to customers (“you”, “your”, “Customer”). By accepting our quotation or engaging our services, you agree to be bound by these Terms.

Flat Roofing Wales reserves the right to update or amend these Terms at any time. Any changes will be posted on our website, and your continued use of our services following such changes constitutes acceptance of the updated Terms.

2. Our Services

We provide a comprehensive range of roofing services including but not limited to:

  • Flat roof renewal and repair (all types)

  • New flat roof installations

  • EPDM rubber roofing

  • GRP/Fibreglass roofing systems

  • Roof coatings and liquid rubber solutions

  • Slate and tile roofing

  • Lead work

  • Metal sheet roofs

  • Roof lantern installations

  • Composite cladding

  • Fascia, gutter, and soffit replacements

  • Emergency roof repairs

Services are provided primarily to residential and commercial customers in South Wales, West Wales, and surrounding areas.

3. Quotations

3.1 Free Inspections
We offer free, no-obligation roof inspections and quotations.

3.2 Quotation Validity
All quotations are valid for 30 days from the date of issue unless otherwise stated. After this period, prices may be subject to change due to material cost fluctuations or other factors.

3.3 Quotation Accuracy
Quotations are based on the information available at the time of inspection. If additional work is discovered once the project commences, we will notify you immediately and provide a revised quotation for your approval before proceeding.

3.4 Quotation Acceptance
A quotation becomes a binding contract when you accept it in writing (email acceptance is acceptable) and any required deposit has been paid.

4. Pricing and Payment Terms

4.1 Pricing
All prices quoted are in GBP (£) and include VAT at the applicable rate unless otherwise stated.

4.2 Payment Schedule
Unless otherwise agreed in writing:

  • A deposit of up to 30% may be required to secure your booking and order materials

  • Progress payments may be required for larger projects

  • Final payment is due upon satisfactory completion of the work

4.3 Payment Methods
We accept payment by:

  • Bank transfer

  • Cash

  • Card payment (where available)

  • Financing options (subject to credit approval – see Section 5)

4.4 Late Payment
If payment is not received within 14 days of the due date, we reserve the right to charge interest on outstanding amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

4.5 Price Changes
If there are significant increases in material costs between quotation and commencement of work, we reserve the right to adjust pricing. You will be notified of any such changes before work begins.

5. Financing Options

5.1 Availability
We offer financing options for new roofs and repairs, subject to credit approval by our third-party finance provider.

5.2 Terms
Specific financing terms, interest rates, and repayment schedules will be provided by the finance provider. These are separate agreements between you and the finance company.

5.3 Our Role
Flat Roofing Wales acts only as a credit broker and is not responsible for the terms or administration of finance agreements.

6. Project Timeline and Delays

6.1 Estimated Timelines
We will provide an estimated start date and completion timeline. While we strive to meet these dates, they are estimates only and may be subject to change.

6.2 Delays Beyond Our Control
We are not liable for delays caused by:

  • Adverse weather conditions

  • Supply chain disruptions or material shortages

  • Discovery of unforeseen structural issues requiring additional work

  • Lack of access to the property

  • Changes requested by the Customer

  • Any other circumstances beyond our reasonable control

6.3 Customer-Caused Delays
If work is delayed due to Customer actions (e.g., denied access, late decision-making), we reserve the right to reschedule the project and may charge reasonable costs incurred.

7. Customer Responsibilities

7.1 Site Access
You must provide safe, unobstructed access to the work area during agreed working hours. This includes:

  • Clear access routes for personnel, equipment, and materials

  • Removal of vehicles from work areas

  • Securing pets

  • Notification of any site-specific hazards

7.2 Permissions
You are responsible for obtaining any necessary permissions, planning approvals, or building regulation approvals required for the work (we can advise if needed).

7.3 Property Protection
While we take care to protect your property, you should remove or cover any valuable or fragile items near the work area.

7.4 Utilities
You must inform us of the location of any utilities (gas, electric, water) that may be affected by the work.

7.5 Accurate Information
You must provide accurate information about the property, existing roof condition, and any known issues.

8. Our Responsibilities

8.1 Professional Standards
We will carry out all work:

  • With reasonable skill and care

  • In accordance with industry best practices

  • Using materials suitable for the intended purpose

  • In compliance with relevant building regulations and health and safety legislation

8.2 Insurance
We maintain appropriate public liability insurance covering our work.

8.3 Health and Safety
We comply with all relevant health and safety regulations and will conduct work safely to minimize risk to occupants and the public.

8.4 Site Cleanliness
We will:

  • Keep the work area as tidy as reasonably possible during the project

  • Conduct daily site clean-ups

  • Remove all waste and debris upon completion

  • Leave the site in a clean and safe condition

8.5 Environmental Responsibility
We dispose of all waste materials in accordance with environmental regulations and recycle where possible.

9. Warranties and Guarantees

9.1 Workmanship Guarantee
We guarantee our workmanship for a minimum of 12 months from the date of completion.

9.2 New Flat Roof Warranty
New flat roof installations come with a 20+ year warranty covering:

  • EPDM rubber roofing systems

  • GRP fibreglass roofing systems

  • Liquid coating systems

Specific warranty duration and terms depend on the materials used and will be confirmed in your quotation.

9.3 Manufacturer Warranties
Many materials come with manufacturer-backed warranties. We will provide you with relevant warranty documentation upon request.

9.4 Warranty Conditions
Warranties are subject to:

  • Payment in full

  • Proper maintenance by the Customer

  • No unauthorized modifications or repairs by third parties

  • Reported defects being notified to us promptly in writing

9.5 Warranty Exclusions
Warranties do not cover:

  • Normal wear and tear

  • Damage caused by extreme weather events (storms, floods)

  • Damage caused by third parties

  • Failure to maintain gutters, downpipes, or drainage

  • Structural movement of the building

  • Damage from ponding water due to inadequate building structure

9.6 Leak-Free Guarantee
We guarantee professional sealing and membrane installation to industry standards. Any leaks resulting from installation defects will be rectified free of charge within the warranty period.

10. Materials

10.1 Material Selection
We use high-quality materials from reputable manufacturers. Specific materials will be detailed in your quotation.

10.2 Material Options
We offer multiple material options including:

  • EPDM rubber membrane

  • GRP (fibreglass)

  • Liquid rubber and roof coatings

  • Modified bitumen

  • TPO (Thermoplastic Polyolefin)

10.3 Material Supply
Unless otherwise agreed, we supply all materials required for the project.

10.4 Customer-Supplied Materials
If you wish to supply your own materials, this must be agreed in advance. We cannot provide warranties on customer-supplied materials and our liability is limited to workmanship only.

10.5 Material Changes
If specified materials become unavailable, we will offer suitable alternatives of equivalent or better quality for your approval.

11. Variations and Additional Work

11.1 Change Requests
Any changes to the agreed scope of work must be requested in writing. We will provide a written quotation for additional costs and timeline adjustments.

11.2 Unforeseen Work
If we discover structural issues, rot, or other problems requiring additional work:

  • We will stop work in that area

  • Notify you immediately with photographic evidence where possible

  • Provide a quotation for the additional work required

  • Only proceed once you have approved the additional work in writing

11.3 Additional Costs
You are responsible for the cost of any variations or additional work approved by you.

12. Cancellation Policy

12.1 Your Right to Cancel
If we have attended your property for an inspection and you subsequently accept our quotation, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. You may cancel without penalty during this period by notifying us in writing.

12.2 Cancellation After Work Commences
If you cancel after work has commenced:

  • You will be charged for all work completed to date

  • You will be charged for any materials ordered or delivered

  • You will be charged reasonable costs for site mobilization and demobilization

12.3 Our Right to Cancel
We reserve the right to cancel or postpone work if:

  • Payment is not received as agreed

  • Access is denied

  • Site conditions are unsafe

  • Weather conditions make work impossible or inadvisable

12.4 Deposit Refunds
If we cancel for reasons within our control, deposits will be refunded in full. If you cancel outside the cooling-off period, deposits are non-refundable but will be credited against actual costs incurred.

13. Completion and Inspection

13.1 Practical Completion
Work is considered complete when all contracted work has been finished to a satisfactory standard and the site has been cleaned.

13.2 Final Inspection
Upon completion, we will conduct a final quality check with you (or your representative) to ensure your satisfaction.

13.3 Sign-Off
You will be asked to sign a completion certificate confirming that work has been completed satisfactorily.

13.4 Snagging
Any minor issues identified during final inspection will be rectified promptly at no additional cost.

13.5 Documentation
Upon completion and final payment the invoice, we will provide:

  • Completion certificate

  • Warranty documentation on request

  • Maintenance guidelines

  • Before and after photographs

  • Any relevant manufacturer documentation

14. Emergency Repairs

14.1 Rapid Response Service
We offer rapid emergency repair response for urgent leaks and weather damage.

14.2 Emergency Callout
Emergency callouts may be subject to additional charges depending on timing (evenings, weekends, bank holidays) and will be confirmed before work commences.

14.3 Temporary Repairs
Emergency work typically involves temporary weatherproofing repairs. Permanent solutions will be quoted separately.

15. Complaints Procedure

15.1 Commitment to Quality
We are committed to providing excellent service. If you are dissatisfied with any aspect of our work, please let us know.

15.2 How to Complain
Contact us in writing:

  • Email: Hello@FlatRoofingWales.co.uk

  • Phone: 07766 889664

15.3 Response Time
We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

15.4 Resolution Process
We will:

  • Investigate your complaint thoroughly

  • Communicate with you regularly about progress

  • Propose a fair resolution

  • Take action to rectify any genuine issues at no cost to you

16. Liability and Insurance

16.1 Public Liability Insurance
We maintain public liability insurance of £[Insert Amount] covering our work activities.

16.2 Our Liability
Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory rights under the Consumer Rights Act 2015

  • Any other liability that cannot be excluded by law

16.3 Limitation of Liability
Subject to clause 16.2, our total liability for any claim arising from our services is limited to the total price paid for those services.

16.4 Consequential Losses
We are not liable for:

  • Loss of profits

  • Loss of business

  • Loss of revenue

  • Loss of anticipated savings

  • Loss of data

  • Any indirect or consequential losses

16.5 Customer Insurance
You are responsible for maintaining adequate buildings insurance covering your property. We recommend notifying your insurer before major roofing work commences.

16.6 Third-Party Damage
We are not liable for damage caused by third parties, theft, vandalism, or acts of nature.

17. Intellectual Property

All designs, plans, and technical documents created by us remain our intellectual property. You may use them solely for the purpose of the contracted work.

18. Data Protection and Privacy

18.1 Data Collection
We collect and process personal data necessary to provide our services, including:

  • Contact details

  • Property address

  • Payment information

  • Project details and photographs

18.2 Data Use
We use your data to:

  • Provide our services

  • Process payments

  • Fulfill warranty obligations

  • Send project updates

  • Communicate about future maintenance (with your consent)

18.3 Data Sharing
We may share your data with:

  • Finance providers (with your consent)

  • Material suppliers

  • Subcontractors working on your project

  • Our insurers (if required for claims)

  • Regulatory authorities (if required by law)

18.4 Your Rights
You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to marketing communications

18.5 Data Security
We implement appropriate security measures to protect your personal data.

18.6 Privacy Policy
For full details, please refer to our Privacy Policy available at www.FlatRoofingWales.co.uk

18.7 ICO Registration
We are registered with the Information Commissioner’s Office (ICO). Registration number: [Insert ICO Registration Number]

19. Marketing and Testimonials

19.1 Before and After Photos
We may take photographs of your property before and after work for quality assurance and documentation purposes.

19.2 Marketing Use
With your consent, we may use project photographs and testimonials in our marketing materials, website, and social media. You may withdraw consent at any time.

19.3 No Obligation
Providing testimonials or agreeing to use of photographs is entirely voluntary and does not affect our service provision.

20. Subcontractors

20.1 Use of Subcontractors
We may engage qualified subcontractors for specialist work. All subcontractors work under our supervision and to our standards.

20.2 Our Responsibility
We remain responsible for all work carried out by subcontractors as if we had completed it ourselves.

21. Force Majeure

We are not liable for failure to perform our obligations where such failure is due to events beyond our reasonable control, including but not limited to:

  • Acts of God (severe weather, natural disasters)

  • War, terrorism, or civil unrest

  • Government restrictions or legislation

  • Pandemics or public health emergencies

  • Industrial disputes not involving our workforce

  • Failure of suppliers or utilities

  • Fire, flood, or explosion

22. Dispute Resolution

22.1 Negotiation
We encourage resolution of disputes through direct negotiation. Please contact us first to discuss any concerns.

22.2 Alternative Dispute Resolution
If we cannot resolve a dispute through negotiation, we may agree to use an alternative dispute resolution service before pursuing legal action.

22.3 Jurisdiction
These Terms are governed by the laws of England and Wales. Any legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

23. General Provisions

23.1 Entire Agreement
These Terms, together with our quotation and any subsequent written agreements, constitute the entire agreement between us and supersede all prior discussions or agreements.

23.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

23.3 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

23.4 Assignment
You may not transfer or assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to another company.

23.5 Third Parties
These Terms are between you and Flat Roofing Wales only. No third party has any rights under these Terms.

23.6 Notices
All formal notices must be sent in writing to:

  • Email: Hello@FlatRoofingWales.co.uk

  • Post: [Insert Registered Office Address]

Notices sent by email are deemed received on the same day if sent before 4pm on a working day, otherwise the next working day.

23.7 Language
These Terms are drafted in English. If translated into another language, the English version prevails in case of any conflict.

24. Consumer Rights

24.1 Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

24.2 Consumer Rights Act 2015
Under this Act, you have the right to expect that:

  • Services are provided with reasonable care and skill

  • Any information we provide about services is not misleading

  • Services are provided at a reasonable time (if no specific time agreed)

  • Services are provided for a reasonable price (if no specific price agreed)

24.3 Trading Standards
If you are unhappy with how we have handled a complaint, you may contact your local Trading Standards office for guidance.

25. Contact Information

For all enquiries regarding these Terms and Conditions or our services:

Flat Roofing Wales
Email: Hello@FlatRoofingWales.co.uk
Phone: 07766 889664
Website: www.FlatRoofingWales.co.uk

By engaging our services, you confirm that you have read, understood, and agree to these Terms and Conditions.

These Terms and Conditions were last updated on 08 January 2026.